Refund policy

Last updated: April 7, 2026

At Puffyflow, we stand behind our products. We offer a 90-day return policy, giving you 90 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Return Process
To start a return, contact us at puffystorehelp@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

Contact Us
For any questions regarding returns, please contact us:

Email: puffystorehelp@gmail.com

Address: 30 N Gould St #62265, Sheridan, WY 82801, USA