Shipping policy

Shipping Policy

Last updated: April 7, 2026

Thank you for choosing Puffyflow. We are committed to delivering your products quickly and securely. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. In the event of a significant delay, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We offer Free Standard Shipping on all orders within the contiguous United States.

Shipping Method Estimated Delivery Time Cost
Standard Shipping 8-15 business days FREE

Note: Delivery delays can occasionally occur due to carrier issues or extreme weather conditions.

3. Shipment to P.O. Boxes or APO/FPO Addresses

Puffyflow ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes

Puffyflow is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

6. Damages

Puffyflow is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing.

7. Missing Packages

If your tracking information states that your package was delivered but you have not received it, please contact us at puffystorehelp@gmail.com within 5 days of the reported delivery date.

CONTACT INFORMATION

If you have any questions about our shipping practices, please reach out to us:

  • Email: puffystorehelp@gmail.com

  • Address: 30 N Gould St #62265, Sheridan, WY 82801, USA